TRAINING POLICY T&Cs

 

Cancellation Policy and Booking Fees

 

If booking on to training course / Masterclass, a non-refundable deposit is required. This amount will be agreed with the student at a minimum of 20% deposit of the total course amount. A non-refundable balance is due 14 days prior to the course start date.

 

If, for any Serious or Major reason / circumstance, you need to rebook your training date we require a 21 day notice period, or a new deposit will become payable. You will also need to Prove why you needed to change your training date, and the decision will be made upon our discretion.

 

Should you need to change the date past 21 days cancellation period and once the full balance payment has been made this becomes non refundable.

 

If you do need to cancel or rearrange your training, please call us or text us on 07577608495Alternatively if you booked through FB or IG you can also message me on there.

 

If you text or get an answer-phone, please leave a clear message stating the following:

 

• That you wish to cancel or rearrange
• Your full name
• Your telephone number
• The date and time of your course
• The course/s you were booked in for.

Thank you for your understanding

 

APPOINTMENT POLICY

 

Booking Fee / Deposit

 

We understand that occasionally you may need to rearrange or cancel an appointment for a number of reasons. If you should need to rearrange you may do so once, on the same deposit and within 30 days of cancellation by giving us no less than 48 hours’ notice.

 

If you need to rearrange again after this, the non-refundable deposit will be lost and a new deposit will be required to secure a new appointment.

 

Cancellations with less than 24 hours’ notice or “no show” are non refundable. The only time we will consider waiving the fee is in the event of serious or contagious illness or a last minute emergency (official proof will be required) or upon my discretion.

 

If you do need to cancel or rearrange your appointment, please call, text us on 07577608495 Alternatively if you booked through FB or IG you can also message me on there.

 

If you text or get an answer-phone, please leave a clear message stating the following:

• That you wish to cancel or rearrange
• Your full name
• Your telephone number
• The date and time of your appointment
• The treatment/s you were booked in for

Non-refundable deposit is required to secure your appointment, amounts will vary depending on the appointment requested.